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Customer Service

Standards

We aim to deliver a high quality service to all our customers. Our commitments to customers are detailed in our Customer Charter.

The Teagasc Customer Action Plan provides a framework for evaluating and improving the quality of the services we offer.

Feedback

We welcome feedback on any aspect of our services. Please send your comments or suggestions via our Online Customer Feedback Form or by email to qcs@teagasc.ie.

Complaints

If for any reason you are not satisfied with our service, please tell us. All complaints will be investigated in a prompt and fair manner. If we have made a mistake, we will work to rectify the situation as quickly as possible.

Our complaints procedure is detailed in our Customer Charter. If you have a query in relation to this procedure, please contact us at qcs@teagasc.ie or +353 (0)59 9170200.